Privacy Policy
How we handle and protect your information.
Last Updated:
Neptune Avenue K.K. (“Neptune,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and your rights regarding that information.
This policy is designed to comply with the EU General Data Protection Regulation (GDPR) and Japan’s Act on the Protection of Personal Information (APPI).
Data Controller
Neptune Avenue K.K. Email: support@neptune-ave.jp
What We Collect
We only collect personal information that you voluntarily provide through our contact form. This may include:
- Your name
- Email address
- Phone number (if provided)
- Company name (if provided)
- The content of your message
We do not use analytics tools, advertising cookies, or tracking technologies on this website. We do not track your activity across other websites.
How We Use Your Information
Information submitted through our contact form is used solely to respond to your inquiry. A member of our team will review your message and reach out to you directly.
Your contact information may be stored in our customer relationship management (CRM) system or email server for the purpose of managing our communication with you.
We do not:
- Sell or share your data with third parties
- Add you to email marketing lists
- Use automated decision-making or profiling
- Process your data for any purpose other than responding to your inquiry and maintaining our business relationship
Legal Basis for Processing (GDPR)
We process your personal information based on the following legal grounds:
- Legitimate interest: To respond to your inquiry and manage our business relationship with you.
- Consent: By submitting the contact form, you consent to us processing the information you provide for the purposes described in this policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described above or as required by applicable law. If you would like your information removed from our systems, please contact us at the address below.
Your Rights
Under the GDPR
If you are located in the European Economic Area, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to our processing of your data
- Request portability of your data
- Withdraw consent at any time
Under the APPI
If you are located in Japan, you have the right to:
- Request disclosure of your personal information
- Request correction, addition, or deletion of your personal information
- Request cessation of use or provision to third parties
How to Exercise Your Rights
To exercise any of the above rights or to request removal of your information from our CRM, please contact us at:
Email: support@neptune-ave.jp
We will respond to your request within 30 days.
Cookies
This website does not use advertising cookies, tracking cookies, or third-party analytics. Any cookies present are strictly necessary for the basic functioning of the website.
Third-Party Services
Your contact form submission is delivered to us via email. We may store your information in a CRM system and/or email server hosted by third-party service providers. These providers are contractually bound to protect your data and process it only on our behalf.
We do not share your personal information with any other third parties.
Children’s Privacy
This website is not directed at individuals under the age of 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
Email: support@neptune-ave.jp